Carter Keithley: Over the past several years, our industry has done a tremendous amount of work to maintain and strengthen our robust safety standards. Nonetheless, the toy industry continues to be confronted with spurious allegations about the safety of toys and non-toy children’s products. Of course, these misleading allegations often emerge around the holiday season, and they have the potential to damage our industry’s reputation and unnecessarily worry toy givers. This is especially frustrating given the many proven developmental benefits of toys and play. [Read more...]
Eric Nyman (EN): Hasbro puts our consumers at the center of everything we do, and we’ve seen a tremendous amount of change in the way kids and families play today. Therefore, we conduct extensive research and are in constant conversation with our consumers to better understand their wants and needs and make sure we are delivering the world’s best play experiences. Over the last several years, Hasbro’s marketing team in conjunction with our consumer insights team has talked to tens of thousands of kids of all ages through research and in our three Fun Labs around the world. [Read more...]
Eva Lorenz (EL): Amazon customers, particularly busy parents, appreciate having the ability to shop on their own time and from the comfort of their own home or while on-the-go using a mobile device. They also love having access to the largest selection of products and all the information they need–comprehensive product details, high-resolution images, video content, and customer reviews–to make informed purchasing decisions. We consistently deliver on these promises to customers, which has earned their trust and keeps them coming back to shop on Amazon. [Read more...]
On Tuesday, the National Retail Federation (NRF) expressed disappointment at the U.S. Supreme Court for not reviewing an appellate court ruling on whether the Federal Reserve (Fed) set a 2011 cap on debit card swipe fees higher than the level sought by Congress in legislation passed the year before. [Read more...]
by Reyne Rice, toy trends analyst and consultant
During the first week of January, International Consumer Electronics Show (CES) 2015 unveiled the latest consumer electronics innovations. Kids, families, and educators were among the target audiences for this new world of technology, which extended across all exhibitor areas. Here are some of the family tech-focused highlights from the show: [Read more...]
According to retail sales data from The NPD Group, U.S. retail sales of toys generated $18.08 billion last year compared to $17.46 billion in 2013, an increase of 4 percent.
Retail sales over the 2014 holiday shopping season got off to a bumpy start, with the weeks of Black Friday and Cyber Monday experiencing mixed results of -2 percent and 1 percent (compared to the same time periods in 2013). However, with one extra shopping day the week of Christmas compared to last year, Christmas week grew 27 percent, lifting December growth to 6 percent. Meanwhile, fourth quarter sales were up 3 percent for the 13 weeks starting October 5 through the week ending January 3. [Read more...]
GUEST OP-ED: Is That a Squirt Gun in Your Pocket, or Are You Just Displaying Your Deep Human Need to Play?
by Matthew Lawrence, strategist, Fresh Squeezed Ideas
As a 42-year-old dad to two young boys, I get excited when they ask for toys bearing the same franchises I loved as a child during the 70’s and 80’s (It seems to be superhero everything, these days!). Providing them these experiences reminds me that I still have some youthful zeal and enthusiasm, which is a great asset in my role as a cultural strategist who works day-to-day at loftier, more adult-natured stuff. But it also reminds me that they are able to enjoy the richest play experiences possible, through tried and true brands that have endured the test of time. [Read more...]
Pediatricians recommend less than one to two hours of screen time each day for children. So how do you fill those remaining hours without handing over the iPad or popping in a DVD? Jeff Freeland Nelson (pictured above), founder and CEO of YOXO, and former technical director of the Minnesota Children’s Museum, has tips to keep kids’ creativity flowing this winter break and throughout the year: [Read more...]
GUEST OP-ED: Deck the Halls, Not Your Customers: Tips for Handling Customer Complaints This Holiday Season
For the customer service sector, the holiday season is crunch time. With more shoppers, more sales, more shipping, more advertisements, and more product demand, there’s (so much) more potential for something to go wrong. At the same time, shoppers’ expectations are never higher. They don’t just want to check every item off their lists; they expect their shopping experience to be fun, festive, and full of good cheer. It’s the holidays, after all! No pressure, right?
Author Ron Kaufman admits that the holiday shopping season does seem like a minefield of potential customer complaints. But he’s also adamant that, handled sensitively, complaints can be a catalyst for improving customer satisfaction and capturing new business. [Read more...]