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Toys “R” Us Bolsters Leadership Team to Drive TRU Transformation Strategy

toysrusToys “R” Us Inc. has appointed a number of proven executives to key leadership roles, as the company continues to position its business for long-term profitable growth.

Debbie Lentz has been named senior vice president, chief supply chain officer, with responsibility for U.S. distribution and customs compliance, global importing and exporting, fleet operations, and domestic transportation. She will report to Hank Mullany, president, Toys “R” Us, U.S. In this role, Lentz will oversee inventory planning and allocation, as well as e-commerce fulfillment, while driving efforts to significantly improve in-stock levels both in stores and online. She will also lead logistics strategy development for the company’s international markets and efforts to improve global supply chain efficiencies, reporting in this capacity to Antonio Urcelay, chairman and CEO of Toys “R” Us Inc.

Lentz most recently held the position of senior vice president, customer service and logistics, at Kraft Foods Group. Prior to Kraft, she worked for many years in logistics operations at Nabisco Foods Group. [Read more...]

Toys “R” Us Executives Outline TRU Transformation Strategy

toysrusToys “R” Us Inc. executives recently outlined a four-point strategy, entitled TRU Transformation, intended to improve the company’s operational performance. At presentations for investors, industry analysts, and the media this past Wednesday, Toys “R” Us chairman of the board and chief executive officer Antonio Urcelay and president Hank Mullany discussed priorities and actions intended to slow the company’s sales decline, stabilize cash flow, and improve EBITDA to effectively position the company to grow revenue and profits next year and beyond.

“As we look to the future, our strategy will establish a path to sustainable business growth, building upon the company’s unique strengths,” Urcelay said.

TRU Transformation will focus on four key priorities: [Read more...]

Toys “R” Us Appoints CEO; Names President of U.S. Business

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Toys “R” Us Inc. has named two seasoned executives with deep international and domestic retail expertise to lead the global franchise and its domestic business. Antonio Urcelay has been named CEO, Toys “R” Us Inc., effective immediately, after serving as the company’s interim CEO since May. Hank Mullany, an experienced retail executive with a strong background in operations, finance, customer service, and strategic planning, has been named president, Toys “R” Us, U.S., effective November 5.

Urcelay, 61, a respected global retail leader, joined Toys “R” Us in 1996. Over the course of his tenure with the organization, he has held roles of increasing responsibility. He will continue to provide worldwide leadership in driving key strategies and growth initiatives in the company’s more than 1,500 stores in 36 countries and jurisdictions worldwide. Known for building strong teams, implementing best practices across the organization and focusing intently on customer service, Urcelay has been instrumental in creating strategies to drive growth in global markets by placing an emphasis on thinking locally. Prior to joining Toys “R” Us, Urcelay spent the majority of his career working in the retail and consumer packaged goods industries, including Spanish dairy company Leche Pascual, Dutch supermarket chain Royal Ahold, and the Spanish subsidiary of Procter & Gamble.

Mullany, 55, has an established track record of developing and executing strategies, revitalizing underperforming businesses, and consistently delivering results. He previously served as CEO of The ServiceMaster Co., one of the world’s largest residential and commercial service businesses, and prior to that, was executive vice president of Walmart U.S. and president of Walmart’s northern business, with operational responsibility for more than $90 billion in revenue, more than 400,000 associates in 1,300 stores and 28 distribution centers in 19 states. In his new position at Toys “R” Us, Mullany will oversee all merchandising, marketing, e-commerce, and store operations responsibilities for the 878 U.S. store division. He will report to Urcelay.