Roblox hired Remy Malan as vice president of customers, overseeing customer service and content moderation. In this newly-created role, Malan will implement innovative features to enrich the Roblox community and promote the platform as a fun and collaborative destination.
Malan comes from a career spanning over 25 years of leadership experience building customer-focused organizations. He has held various executive roles at companies including Teleplace, a 3-D collaboration environment featuring user-generated content for education and training, and AOL Time Warner. Prior to Roblox, Malan was the chief customer officer at SugarCRM.
Malan’s appointment is the first major hire since Roblox closed a $92 million fundraising round led by Meritech Capital Partners (investors in Snapchat, Facebook) and Index Ventures (investors in King, Supercell). Roblox is focused on allocating these funds to support an aggressive staffing strategy that will strengthen the infrastructure of its growing platform. The new funding follows a record-breaking year for the company, including a rebranding and an online-to-offline expansion with a first-ever user-generated toy line from Jazwares.