The American Specialty Toy Retailing Association (ASTRA) has launched the Certified Master Retailer program, a professional education initiative to help toy retailers strengthen their businesses.
The program provides seven core areas of instruction in business and finance; merchandising; marketing; personnel management and coaching; customer and vendor relations; technology; and children and play. The staff at the retail stores can access the course through on-demand webinars and can earn a Certified Master Retailer credential by demonstrating their mastery of the material.
