This holiday season, most retailers expect strong demand and growth for their online businesses. According to Shop.org’s eHoliday survey, conducted by Bigresearch, nearly seven in 10 (68 percent) retailers expect their company’s online sales to grow at least 15 percent or more, compared to last holiday season. Last year, 63.8 percent of retailers had the same expectations.
When asked why they plan to spend more online this holiday season, four in 10 shoppers (43.2 percent) cited 24-hour convenience as their main reason. Other reasons included not having to fight crowds in stores (37. 2 percent), ease of comparing prices (29.6 percent), and free shipping offers (36.3 percent).
Anticipating customers to seek free shipping offers, nine in 10 online retailers (92.5 percent) said they plan to offer the service at some point, up from 84.8 percent last year. Additionally, 56.3 percent of retailers said their specific budgets for free shipping promotions are somewhat or significantly higher than last year.
To prepare for the holiday season, many online retailers have invested in new technologies and site and service features. More than half (51 percent) said they have significantly invested in mobile-optimized websites, and 19.6 percent have invested in tablet device applications. Additionally, 35.3 percent said they have significantly invested in QR codes in offline advertising. Of those who regularly use social media platforms, nearly three-quarters say they have already invested in their Facebook (72.5 percent) and Twitter (41.2 percent) accounts in advance of the holidays.